Refund Policy

Refund Policy – PakSello

At PakSello, we care about your satisfaction. If you're not happy with your purchase, we’re here to help.

1. Return Conditions:

• Returns are accepted within 7 days of receiving your order.

• Items must be unused, undamaged, and in original packaging.

• Certain products such as personal care items, innerwear, and custom orders are non-returnable.

2. Refund Process:

• Once we receive your returned item, we will inspect it and notify you.

• If approved, your refund will be processed to your original payment method within 7 business days.

3. Damaged or Incorrect Products:

• If you receive a damaged or wrong item, please contact us within 48 hours of delivery. Include clear photos or videos for verification.

4. Shipping Charges:

• Return shipping costs are the buyer’s responsibility unless the return is due to our error.

5. Exchanges:

• We offer exchanges based on product availability. You can request an exchange instead of a refund if preferred.